Shopping for Granite Countertops

I couldn’t get Mark (hubby) to go with me so I went alone, which is often the case. Shopping for home remodeling products and services is something I consider myself quite good at.

Before I go I always search all over online for whatever service or product, or in this case the combination is that I’m looking for.

So after hitting a few different showrooms looking for samples of granite and seeing what our local installers have in stock I ended up at Trademark Universal Stone at 4103 Bishop Ln.

I almost didn’t visit this location due to their website not having much along the lines of samples but it turns out I’m glad I did.

When I first pulled in I was still a bit hesitant because for a Saturday the place didn’t seem very busy, but it was obvious from the signange out front that they were indeed open. So in I went in full stealth mystery shopper mode, with all senses tuned to the highest state.

The minute I walked into their large showroom that is obviously having a considerable renovation done to it, I was impressed with the size of the place.

Within seconds a young lady came up and asked if she could assist me, and this is good. I like this when I’m shopping and especially when it’s something home related. So that’s when I met Rosie and she started showing me around the place.

Of course I asked to see some of their work and she took me into a mock up area that had several different sections laid out as kitchen areas with different colors and styles of stones for me to view. Also there were several sample racks with various types of granite samples displayed on them so that I could see them for myself.

While Rosie and I were talking, a young man that was passing through the showroom slowed down then stopped next to us and politely waited for a pause in the conversation we were having. When he saw a break he introduced himself to me as Henry Berroa the owner and wanted to make sure all was going well during my visit. Big points for Henry here! I love meeting business owners.

He asked Rosie to check my schedule and if my time permitted to take me back in the back and show me the processing area.. Really! Of course I wanted to go back into the back and see the inner workings. I’d never seen inside a granite fabrication and design facility past the showroom and couldn’t wait to see the back stage.

Wow!! I’m sure somewhere in the back of my mind that I new granite came in these monster slabs. But I had no idea they were so large and heavy that they needed to be lifted and guided with forklifts and big wenches. The workers were all doing their things and I must say it looked like a very efficiently run ship. But then I will admit that I don’t know that much about what I was looking at. However Rosie did lead me around and informed me what stages each individual piece of granite was going through at that particular station, and it was totally interesting to me because we are going to be having granite installed during an upcoming kitchen remodel.

Before leaving I scheduled to have Henry’s person out to our residence where they will measure our entire project in anticipation of putting together pricing for us. Rosie was kind enough to give me an adequate amount of literature and brochures about the individual styles and colors of granite that they carry so that I can bore my poor husband to death when I get home.

I reassured Henry that I’d read everyone of the customer testimonials on his website and thanked him for taking his time out to talk to me, and having Rosie let me see the back end of their business.

In a week or two I will drag my husband back over there with me to make what will in all likelihood be our choice of style and color. Not that we’ve hired Trademark yet, but I’ve shopped long enough to know that when I find a winner that’s what I go with. And barring Henry’s price not being crazy I will go with Trademark for my Granite because I like quality.

My over all rating of Trademark Universal Stone on a scale of 1 to 5 is a solid 5. Customer service was outstanding and they made me feel as though I was the most important person in the building and I was. The products are top notch and the employees and quality of work in the showroom was perfect. If the estimating process or pricing and installation proves otherwise I will report it here. Somehow though my years of experience tell me that I will not be disappointed.

So there you have it. Out of the 4 places I visited on Saturday to see Granite countertops in Louisville KY, one and one only stands out in my mind as the clear winner. TRADEMARK UNIVERSAL STONE.

Lets Go Shopping Louisville

So yes! Let’s go shopping!

Lydia Joyce here. If you haven’t realized it yet, you should know that I’ve elected myself to a newly created position in life. Starting now and hence forth I shall be known far and wide as the Louisville Mystery Shopper :)

I know! I know! It all sounds so crazy, but I love to shop and need an outlet where I can express myself about it. I have a lot of things to say and want you to be my audience. God only knows that my husband doesn’t want to here about the newest Louis Vuitton purses on the market. Or the latest set of Tommy Hilfiger F-Me pumps that are newly arrived on the shelves of some of Louisville’s better stores for women.

But not to fear. I’ll shop for anything just because I like shopping. It doesn’t matter, gardening supplies, cars, home remodeling stuff. I probably enjoyed shopping for a chandelier we bought 2 years ago more than anything else this last 5 years.

Shopping can be, and often is, very exciting to say the least. Having spent a considerable amount of time in retail to put myself through school I’m a fairly good judge of what constitutes quality customer service. Due to my engineering degree I know if a thing is properly built of quality materials, and whether adequate consideration has been given to the ergonomics of it’s design.

My criteria for judging a product is a lot different than the criteria I exercise when judging customer service. As it should be for anybody that’s critiquing a shopping experience. After all, if the best product in the world is being sold where customer service is part of the deal and there is no customer service, this girl will have a problem with that.

But at the end of it all, I’ll be honest about the area business’s I visit and more often will high-lite the positive without doing anymore than mentioning the negative.

Mystery shopping in Louisville KY and sharing the good, the bad, and the outright ugly